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Clear WDC’s Amazon Wishlist for Giving Tuesday

UPDATE: We are thrilled to report that everything was donated off of our Amazon Wishlist...
Fin whales are targeted by Icelandic whalers

Speaking truth to power – my week giving whales a voice

The International Whaling Commission (IWC) meeting is where governments come together to make decisions about whaling...
The Codfather being good with Anvil kick feeding right next to them_0761 branded

Spout Spotters: Boater Safety Around Whales Online Course Launches

After countless hours behind the computer, bountiful snacks, and a few stress relieving walks with...
WDC team at UN Ocean conference

Give the ocean a chance – our message from the UN Ocean Conference

I'm looking out over the River Tejo in Lisbon, Portugal, reflecting on the astounding resilience...
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Stream to Sea: Orca Action Month 2022

This June was an exceptionally busy and exciting Orca Month, starting with a somewhat surprising...
We need whale poo ? WDC NA

Whales are our climate allies – meet the scientists busy proving it

At Whale and Dolphin Conservation, we're working hard to bring whales and the ocean into...

It’s Time To Breach The Snake River Dams

The Snake River dams were controversial even before they were built.  While they were still...
Nat Geo for Disney+ Luis Lamar

Five Facts About Orcas

Orcas, also known as killer whales, are one of the most recognizable and popular species...

What makes a great visitor experience?

As manager of the Scottish Dolphin Centre, I have good reason to ponder this question. It came up again this week as we were awarded a TripAdvisor Certificate of Excellence, an accolade given to establishments who consistently get a high number of outstanding reviews.

What strikes me as interesting is that many of our reviewers didn’t actually spot any dolphins – the main aim for lots of our visitors – but they still had a fantastic day out, speaking to the volunteers who help run the centre, enjoying guided walks and tours, or a bite to eat in the café. It is clearly extremely important to visitors that they are greeted warmly by friendly, enthusiastic and informative staff. Over the past few years we have worked hard on this aspect of our offer with improved training for all staff and volunteers, and this has clearly paid off.

Image Copyright Alex Mitchell

We don’t get it right every time, but reviews and feedback help to highlight our mistakes and how we can improve.

A huge majority of our 90,000 annual visitors are very passionate about Scottish wildlife, including the amazing variety of whales and dolphins that visit these waters. This makes them very open to dropping coins and even notes into the donation box, adopting a dolphin or signing WDC petitions during their visit, including the latest one asking Richard Branson to re-think his position on selling trips to Seaworld. This is precisely why WDC run a visitor centre in this spectacular spot: to enthuse the general public about whales and dolphins and give them a chance to help WDC protect them.

I would like to say a personal thank you to the staff and volunteers who work hard to provide a smile to every visitor who comes through our doors – you are driving our success!